Legal

Return & Refund Policy

Cancel anytime. Nothing is charged during your 30-day free trial. No long-term commitments.

Version 1.1 Effective: September 3, 2026

Short version: You can cancel your LumenBotFi subscription at any time. Cancellation stops the next monthly charge. The 30-day free trial means you're not charged anything for the first 30 days.

1. 30-day free trial

Every new account starts with a 30-day free trial. You are not charged during the trial. You can cancel at any time during the trial and you will never be billed. A payment card is required to start the trial; it is held securely by Stripe, our payment processor — LumenBotFi never sees or stores your card details. Nothing is charged until the trial ends, and you can cancel at any time before then and pay nothing.

2. Monthly subscriptions

If you cancel a monthly subscription, the cancellation takes effect at the end of the current billing period. You retain full access until that date. We do not issue partial-month refunds for monthly plans because the month has already been billed and used.

4. How to request a refund

• Email support@lumenbotfi.com from the address on file, or cancel inside your LumenBotFi portal once your account is active.

• Refunds are processed to the original payment method within 5–10 business days.

• If your original payment method is no longer valid, contact support and we will arrange an alternative.

5. What this policy does NOT cover

• Strategy losses. Any trading losses generated by the automated strategy are not refundable. The Service is software, not investment advice. See the Risk Disclosure on our Compliance page.

• Exchange fees. Fees charged by your exchange (trading fees, spreads, withdrawal fees) are paid to your exchange and are not collected by us. We cannot refund them.

• Third-party costs. Any third-party infrastructure, data, or service costs you choose to incur are outside this policy.

6. Chargebacks

If you have a billing question or dispute, please contact us at support@lumenbotfi.com before initiating a chargeback. We will work with you to resolve the issue directly and quickly. Chargebacks initiated without prior contact may result in suspension of the account pending resolution.

7. Changes to this policy

We may update this policy to reflect changes in our service or applicable law. Material changes will be communicated by email to the address on your account at least 14 days in advance.

8. Contact

Questions about this policy? Email support@lumenbotfi.com. Please include your account email in your message so we can locate your subscription.

This policy is a plain-English summary of the refund rules in our Terms of Service. Where there is any conflict, the Terms of Service control.